Did you know that service relationships are at the heart of everything we do with our clients? When choosing a new supplier this factors high on many clients list, on this basis we all need to review how we are interacting with our most valued clients.

It depends on the nature of your business of course, but it's important nevertheless not to be complacent. Let's take a look at what you can do for your business: Be Proactive

It's 5 to 7 times more expensive to attract new clients than retain existing ones, building better service relationships creates loyalty and exposes you to profitable opportunities which exist within your current client base. Don't wait for your competitors to capitalise on your INACTIVITY.


The service relationship with your client is 100% your responsibility. The most successful companies surround themselves with suppliers they can trust, and believe can help them and their customers. It gives them that continuity of supply that they rely upon for their own polished reputation. Make it part of your business to understand their business. This is one of the cornerstones for successfully moving from vendor to partner, and then trusted advisor.